Did go to sports bar for Cavs game one night and that was good although we had hoped to just grab quick dinner there but no food served. We have visited many similar properties, including Secrets Maroma Beach (SMB) and the Excellence Playa Mujeres (EPM) just down the beach from this property. The same hydro therapy at Excellence Resorts brings you through it with a spa staffer, and ends with a neck/shoulder massage. Of the 4 of us, I was the only one who never fell from the slippery tile accents around the pool and grounds. The carts were always fast and...We were staying down the beach a couple miles at Excellence, and were greatly looking forward to spending a day with our friends from the U.K. who were staying here. Overlooking the garden, the suite is equipped with air conditioning, minibar, LCD cable TV and free Wi-Fi. The overall layout of one big pool and all of the rooms around it was the issue compared to others where it's more spread out and have more pool choices. Nice area but ove - Check out Tripadvisor members' 55,090 candid photos and videos. The lack of management care about the experience is felt throughout unfortunately. Secrets Playa Mujeres Golf & Spa Resort is a adults-only, all-suite hotel, just 10 minutes north of Cancun. Where they are lacking is in pool/beach concierge service. No hotels nearby so you can walk forever. Secrets Resorts & Spas is happy to offer a special 10% discount to US Military Personnel and AAA Members!Please use the links below to book your discounted stay! Would be difficult to have a couple loungers out there and not much room in the pool.Main pool area is fantastic. Adventure Awaits at Playa Mujeres Mexico Resort Whether you’re planning your dream wedding, a romantic honeymoon, or an action-packed adventure for the entire family, this Playa Mujeres all-inclusive resort stands in a class of its own. We had the basic Ocean View room and were placed in building 4 on the second floor. Very hard-working and always with a smile.Entertainment team was fun. But it's a hike back up to the pool area for restrooms.food and beverage - food was ok at most of the restaurants but never fabulous. There should be lights in the evening around those steps too. Dear LizInTexasThank you for taking the time to write a review about your stay in our resort.We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks.We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.While we understand the way you felt about the situation experienced during your stay, we do hope that our reply to your feedback restores some semblance of trust on us. Indulge and invigorate your senses with a day in the Dreams Spa by Pevonia®. Our guests praise the helpful staff in our reviews. Lively pool scene, not so much at the beach.Towel GameHaving travelled often to these resorts I know the towel game at the pool is always at play. 24-hour dining options allow guests to enjoy late night bites at Seaside Grill or guests can stay in and order room service. more. This resort is SO not what I had hoped for. Answer 1 of 12: Has anyone stayed at this resort and had the Preferred Club? A lot different than the warm friendly smiles and an 'Hola' everytime you go in the EC lounge at EPM.Our hosts were gracious enough to let us use their room to get ready for dinner. Please feel confident to reach us prior your next visit at info.secpm@secretsresorts.com if you need assistance prior arrival.We look forward to have you back at our Resort, your home in the Mexican Caribbean. Huge and with infinity area. 3 itty bitty bottles per day is all they will provide even in a preferred room. Knock your teeth out sweet and very unpalatable. Nothing bad but just not great. Lunch at Oceana and really enjoyed it. Grand Palladium Costa Mujeres. One day ran out of limes and pineapple (used in a pineapple drink they had). Italian was biggest disappointment with the sauces tasting like a dry mix. There was never anyone around that I could see that could help you with your chairs and towels. Intimate and exclusive, this private gated retreat lies right on the glorious white sands of Mexico's famous Playa Mujeres. Great restaurants, pool, beach. Cheap booze in premium bottles. I`m not a big fan of the reception area. The bathroom was ok, but nothing above a normal nice hotel. Mr. Murray was very nice and very easy to deal with. Polite, professional, a true gentleman.Golf CartsI actually liked the way the resort was divided into two sections. I thing there is a bit more of an elegance that Secrets does not capture. It also destroys the 'couples' atmosphere you usually get in the evenings.The property is nice (as it should be, being relatively new still) although you may notice the shingled roofs that just don't look 'right'. The All Inclusive Day Pass Experience at Secrets Aura Cozumel is a delight for the senses. I'll include room service with this, usually takes about 30-45 minutes to get to your room, which is the norm for most of these resorts. They have great potential to tweak the issues and will greatly increase their reviews. Golf cart transport was quick and easy. Guests may choose to dine at any of the restaurants that are serving dinner. A maximum of 4 people are allowed per seating. Great service and great food.Had a drink in the preferred club and observed 2 things - not nearly as nice as the Excellence Club lounge at EPM, and very hot. Book your Secrets Playa Mujeres Golf And Spa Resort vacation package through Sunwing.ca — Vacations are easier Under Our Wing Secrets Playa Mujeres Golf And Spa Resort - Sunwing.ca It looks like you’re browsing from outside of Canada. He was just lovely. Day 3 of 6 and already ready to go home. The Preferred Club at this resort offered no appeal to me. One day ran out of limes and pineapple (used in a pineapple drink they had). Thank you for recognising our staff's job, it is nice to hear that people appreciate our customer service, which we are constantly trying to improve, and this is why our guests' feedback is so important to us.We really hope to welcome you again in the near future at Secrets Playa Mujeres Golf & Spa Resort.Warm regardsCristian Díaz Social Media Coordinator & eConcierge, This is the version of our website addressed to speakers of English in the United States. Answer 1 of 12: Has anyone stayed at this resort and had the Preferred Club? Another bad joke. Meal and service was excellent. Nothing available but Jack Daniels, Finlandia vodka, and Bacardi rum in itty bitty airline bottles. We were very well taken care of by Antonio. Secrets Playa Mujeres Golf & Spa Resort: Loved it! I have to honestly say that I have never seen it as bad as it is at this resort. We are looking forward to your visit! Swim up bar wasn't as exciting as at other places. Other gripe would be the reserving of chairs. If you don't have $$ in your hand for a "tip" you get waited on last and mighty slowly at that. Also very funny and entertaining during the afternoon contest at the pool. Sandos Playacar day pass is from 7am to 11pm -1400 pesos (Playacar). Food in all the restaurants is mediocre at best with Portofino being the best of the choices. Wowza.All in all, it was a really good day and we had a great time. But after getting everything sorted was greeted by our friends our fun day in the sun. I definitely encourage those who can swing the cost, or if it's a special occasion to consider the upgrade. Just didn`t get that with Secrets. We had a great time and not trying to sound petty but these are my observations. Absolutely NOTHING special about it and totally run of the mill. The overall layout of one big pool and all of the rooms around it was the issue compared to others where it's more spread out and have more pool choices. Heart eyes were in the air at Secrets Playa Mujeres Golf & Spa Resort! We would return however will probably try something different next trip as there are other places we would still like to stay. We arrived at 8:00 with some confusion both at security gate and also at reception. On several occasions the main resort area was taken over for companies, resulting in a down sized 'show' and poor service for the guests. On several occasions the main resort area was taken over for companies, resulting in a down sized 'show' and poor service for the guests. We have come to narrow our stays down to the Secrets and Excellence brands. Shampoo and toiletries regularly restocked as was our mini bar daily. Beach--- rustic looking beach with lots of natural vegetation. Excellent including the afternoon macaroons. Ask dottiedog about Secrets Playa Mujeres Golf & Spa Resort, Ask 806suzannel about Secrets Playa Mujeres Golf & Spa Resort, Hotels near Secrets Playa Mujeres Golf & Spa Resort, Secrets Playa Mujeres Golf & Spa Resort Rooms, Secrets Playa Mujeres Golf & Spa Resort Pool, Preferred Hotels & Resorts in Playa Mujeres, Playa Mujeres All Inclusive Family Resorts, Playa Mujeres Cheap All Inclusive Resorts, Playa Mujeres Adults Only All Inclusive Hotels, Hotels near Delphinus Conservation Sanctuaries, Hotels near Playa Mujeres Trips and Tours, Hotels near One Spa at Finest Playa Mujeres, Hotels near (PCM) Playa Del Carmen Airport, Hotels near Instituto Tecnologico de Tizimin, Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, We compared the lowest prices from 7 websites, Grand Palladium Costa Mujeres Resort & Spa. the staff did nothing about this. Obviously it was only one day and admittedly I`m very partial to my home away from, Excellence. All good. Just felt more cramped than what we`re used to. The preferred club bar staff make great drinks!Entertainment during the day was fantastic, the entertainment team were amazing and deserve much praise but in the evenings the shows were sub-par. Thank you for recognising our staff's job, it is nice to hear that people appreciate our customer service, which we are constantly trying to improve, and this is why our guests' feedback is so important to us.We really hope to welcome you again in the near future at Secrets Playa Mujeres Golf & Spa Resort.Warm regardsCristian Díaz Social Media Coordinator & eConcierge, This is the version of our website addressed to speakers of English in Canada. Our check in was smooth, our rooms ready, and off we went.Pool/BeachI actually think the beach is beautiful. A lot different than the warm friendly smiles and an 'Hola' everytime you go in the EC lounge at EPM.Our hosts were gracious enough to let us use their room to get ready for dinner. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels.We have taken note in our opportunity areas kindly mentioned on your overview. Since we were staying at Excellence Playa Mujeres at the time, and just got a day pass here, you will see a lot of comparisons to the two. Thank you. They had a swim up room, and the patio - swim out pool were small in our opinion. Secrets Playa Mujeres Golf & Spa Resort. The moral to this is that management didn't care about solving the problem and making guests happy, they only cared to prove their position and what was requested vs available. You could be ignored for a while at bar if you didn't show that you had cash in your hand. the beach - was nice. View Hotel. Dear LizInTexasThank you for taking the time to write a review about your stay in our resort.We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks.We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.While we understand the way you felt about the situation experienced during your stay, we do hope that our reply to your feedback restores some semblance of trust on us. Answer 1 of 7: Does anyone know if it is possible to purchase a day pass for visitors. It’s all available at any hour day or night. I had sent numerous emails and had lots of communication with the sales staff / reception staff before arriving, but it still took them a long time to find that I was actually supposed to be there. 4.5/5. stay elsewhere... too many negatives to overcome. Day of the Dead is one of the most important traditions within the Mexican culture, celebrated on November 1 … Located in the exclusive Playa Mujeres residential development, Secrets Playa Mujeres Golf & Spa Resort is a mere 10-minute drive north of Cancun and 35 minutes from the Cancun International Airport. Arrived at 12;30 and check in was a breeze. We got a day pass that cost $75 USD apiece, and that was for 7:00 AM until 11:00 PM. LOL. I`m not a big fan of the reception area. Réserver Secrets Playa Mujeres Golf & Spa Resort, Playa Mujeres sur Tripadvisor : consultez les 6 366 avis de voyageurs, 8 434 photos, et les meilleures offres pour Secrets Playa Mujeres Golf & Spa Resort, classé n°7 sur 16 hôtels à Playa Mujeres et noté 4,5 sur 5 sur Tripadvisor. The short answer is Excellence playa mujeres was much better in almost every category. Morning breakfast good-- make sure to have a crepe. if not, stay away from this resort.resort layout - is a big trip hazard. Please feel confident to reach us prior your next visit at info.secpm@secretsresorts.com if you need assistance prior arrival.We look forward to have you back at our Resort, your home in the Mexican Caribbean. Secrets Playa Mujeres is large and pretty spread out. The room itself was smaller than the other hotel and already had a musty smell to it. Guests are responsible for cost of transportation to and from the resort. It was a girls trip where we booked two rooms with two double beds only to find it was a kind bed and a cot in each room. Loved the orange towels compared to the brown ones at EPM. Oceania (preferred breakfast) doesn't have 1/3 of the selections of the buffet restaurant. Admittedly, I am incredibly biased towards EPM and just love the big wooden doors that open along with large, air conditioned lobby with that incredible smell. We got a day pass that cost $75 USD apiece, and that was for 7:00 AM until 11:00 PM. Entire lower section of the resort is closed down to accommodate travel agent fam trip party and a wedding. Also noticed a big difference in the demeanor of the 2 girls who were working the desk in the Preferred club lounge... barely looked up and no smile. Did go to sports bar for Cavs game one night and that was good although we had hoped to just grab quick dinner there but no food served. They never even brought them back. That was nice.An odd and unpleasant thing for me - when looking for a news channel - you instead get a porn channel. Our check in was smooth, our rooms ready, and off we went.Pool/BeachI actually think the beach is beautiful. So overall it's a 3 1/2 with potential. Wish we had gone there earlier. Great location. I would still book preferred for the location of the room, but nothing more. Secrets Playa Mujeres Wedding Day. The beach is only average and expect to burn your feet getting there along their black painted wood walkway. With no concierge to help us, we went down to the beach with our towels and set ourselves up. more. But after getting everything sorted was greeted by our friends our fun day in the sun.I`m not a big fan of the reception area. The room itself - was never cool. And a lot of what is written here was also shared in the Playa Mujeres forum on April 23. Admittedly, I am incredibly biased towards EPM and just love the big wooden doors that open along with large, air conditioned lobby with that incredible smell. In short, I will NOT be returning to Secrets Playa Mujeres. This is not a day pass. Pool=== awesome pool. Got up from chairs for 20 minutes max to check on a few things (beach bag on chair) and when we came back others had taken our seats. We got a day pass that cost $75 USD apiece, and that was for 7:00 AM until 11:00 PM. This meant you had to hear the boom box of a guest playing loud music all day, as well as the interuption from pool vollyball, water aerobics, etc. Stay at this 4.5-star luxury resort in Playa Mujeres. Drinks are extremely weak and this resort is chincy with the booze by mandate according to the bartenders. The only way to do it is by paying a day pass." Hard time share type sales pitch for minimal and basically unusable resort credits. When we saw Secrets was opening this latest resort, we knew we would want to try it and we travelled down with another couple last week. If you truly wanted some quiet time around a pool, it could be hard to find if there were some loud groups.Pretty good walk to the actual beach and down some stairs. I love the natural vegetation, but I'm sure this is a matter of personal choice. Very discouraging.RestaurantsWe pretty much went to every restaurant except El Patio (because it was closed our last night when we were going to try it). We had a great time and not trying to sound petty but these are my observations. Another time we got in the pool for not even five minutes and staff came and took our towels away even though we were 15 ft away and yelled that we were right there. Hibachi table excellent service as well and they did a great job watching my food allergies-- whereas didn't feel all restaurants did. We would certainly be glad to have you back for another round of a wonderful stay. Secrets Playa Mujeres Golf & Spa Resort is idyllically located within the exclusive gated community of Playa Mujeres, on Greg Norman's famous 18-hole golf course. I'm glad we did! He got back to me and told me the only Master Suites available for our stay were the Master Suites with pool. Review tags are currently only available for English language reviews. Liquor in the bottles is NOT what is on the label. Both at the beach and the pool, they use umbrellas. He got back to me and told me the only Master Suites available for our stay were the Master Suites with pool. Prices are per person based on double occupancy. We saw people 'claiming' entire sections for all their friends or family members, who either never turned up or weren't there until noon.The design with the convention center being combined with the nicer restaurants, theatre and bars is also very disappointing. No issues at all with any of the meals. They were setting up for the buffet and fire show later. I thing there is a bit more of an elegance that Secrets does not capture. And after check in, you get carted to the `main` resort area with pools, etc. The carts were always fast and readily available for our multiple trips up to reception area where the restaurants are.We had excellent service at the pool from Laura. In cinnamon sugar written here was also shared in the rooms put approximately. 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